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Publications
The Accountable Case Manager
The Accountable Agency
El
Manejador de Casos Responsable
The Accountable Case Manager
Internet Edition
By:
Frederick
Richmond and Manuel Valentin
ISBN: 978-0-978724-90-0
Library of Congress Control No. 200693188
Click here
to go to the:
The Accountable Case
Manager Online Resource Section
Click Here
to View the Table of Contents
 The
Center for Applied Management Practices, Inc., announces publication of
The Accountable Case Manager, a primer for case managers and direct
service workers to help them acquire a basic understanding of case management
practices and the skills necessary to be successful in their job.
The techniques and
strategies recommended in this book can be applied to any organization using
case management practices as it relates to direct services to clients, issues of
reporting and accountability, and the overall management of human services.
Internet
Edition
Publication of this 128 page book
coincides with its debut on the Internet. Similar to software products, all
purchasers will have a user ID and password to a special web page dedicated
to supporting The Accountable Case Manager. Support will
include answers to the discussion questions following each chapter,
additional practice exercises as they are added to the text, changes or
enhancements to the text or tables, and a discussion forum for posting of
ideas, comments, or answers to the discussion questions.
Schedule a One-Day
Training Session
Publication of the Accountable Case Manager
was originally inspired by a one-day case management course commissioned by
the Kentucky Association of Community Action. The course has subsequently
been offered in other states at conferences and independent training
sessions. The book now serves as a companion text for the case management
course. To schedule a training session, contact us at: 717-730-3705 or
info@appliedmgt.com.
Become a Certified
Trainer
The Center for Applied Management Practices, Inc.
(CAMP) is offering a program for persons interested in becoming certified
trainers to teach The Accountable Case Manager course. Upon
successful completion of the three day training program, candidates will be
certified and will receive a license to teach the course. Certified
trainers will then be able to establish their own training and fee schedule
for offering the course in their own state or elsewhere as determined by
CAMP. Trainers will receive affiliate status with CAMP and will be
considered independent contractors. Contact CAMP at (717) 730-3705 or email
us at info@appliedmgt.com for
additional details.
PurchasingSingle copies of the
book are available at $34.95. Discounts are available for two or more copies.
All purchases include shipping
Click here
for pricing
details.
Book Reseller’s Volume
Discounts
Volume discounts are available to persons or
organization qualifying as resellers. A reseller is authorized to sell The Accountable Case Manager to other persons and
organizations.
Contact CAMP at (717) 730-3705 or email us at
info@appliedmgt.com for additional
details.
El Manejador de Casos Responsable
Edición
de Internet
Los Autores:
Frederick
Richmond and Manuel Valentín
ISBN: 978-0-9787249-1-7
Library of Congress Control No.
200691086
Click here
to go to the:
The Accountable Case
Manager Online Resource Section
The Accountable
Agency
By:
Reginald Carter,
Ph.D
ISBN:
0-9787249-2-5
Table of Contents,
Foreword, Preface, Acknowledgments
Chapter One-Accountability
Chapter Two-Elements
of Accountability
Chapter Three-Putting
It All Together
Chapter Four-Creating
an External Environment for Accountability
Chapter Five-Creating
an Internal Environment for Accountability
Chapter Six-Private
Versus Public Accountability
Chapter Seven-How
to Develop an Outcome Monitoring System
Chapter Eight-Public
Accountability in the 1980s, Appendixes, References, About the
Author
Originally
published in 1983, The Accountable Agency is made available as an e-Book through
the generosity of Reginald Carter, PhD and The Center for Applied Management
Practices, Inc. It is this book that first introduced the seven key questions
for managers of human services:
(1) How many clients
are you serving?
(2) Who are they?
(3) What services do
you give them?
(4) What does it
cost?
(5) What does it
cost per service delivered?
(6) What happens to
the clients as a result of the service?
(7) What does it
cost per outcome?
It is these same questions that today are the core of the ©Carter-Richmond
Methodology™, nine questions that can be used to organize an agency’s data
collection efforts, calculate return on-investment scenarios and answer key
questions about the agency’s impact on its clients and the communities in which
they live. These additional questions are:
(8) What is the
value of a successful outcome?
(9) What is the
return on investment?
A. Rate of Success: Divide the total number of successful outcomes
by the total number of units of service.
B. Absolute ROI
1. Gross ROI: Multiply the total number of successful outcomes
by the $ value of a successful outcome.
2. Net ROI: Subtract the cost of the total expenditures from
the Gross ROI
C. Ratio: Divide the Gross ROI by the total expenditures.
The ©Carter-Richmond Methodology™ is currently used by the federal Department
of Housing and Urban Development for its annual SuperNOFA grant solicitation. It
is this methodology that drives the HUD eLogic Model™ as both an application
process and grant management tool.
The Accountable Agency in this Internet Edition is fully downloadable. It is
available at no cost. We simply ask that you fill out the form below and consider providing a donation to support this
effort.
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