The Center for Applied Management Practices Inc.

The mission of The Center for Applied Management Practices, Inc. (CAMP), is to provide technical assistance, training, and consultation in order to improve the management, productivity, and accountability of government, private, and non-profit organizations engaged in the delivery of health and human services. The Center for Applied Management Practices, Inc., was incorporated in 1998 and is located in Camp Hill, Pennsylvania

Over the past seven years, CAMP developed a National ROMA Peer-to-Peer Training Program and a catalog of management training courses that address key management functions such as strategic planning, performance measurement, outcome and indicator development, results-oriented management and accountability, program evaluation, case management and return-on-investment.

The National ROMA Peer-to-Peer Training Program and courses in the CAMP Management Training Catalog are available throughout the United States and the Commonwealth of Puerto Rico. Where indicated, several courses are also available in Spanish. CAMP is the original developer of all courses and all materials that are used in conjunction with management training. The catalog of courses is as follows:

National ROMA Peer-to-Peer Training Program
Introduction to Results-Oriented Management and Accountability (ROMA-Outcomes Training)
Developing and Using Outcome Scales
Developing and Using Community Outcome Scales
Return-on-Investment
Development and Use of the Logic Model
Using the Logic Model to Manage and Evaluate Programs
Case Management for Public, Non-Profit and Community Based Organizations

National ROMA Peer-to-Peer Training Program – 100 Hour Curriculum and Required Two-Day Field Internship. CAMP in partnership with the Community Action Association of Pennsylvania and funded by the Department of Health and Human Services, Administration for Children and Families/Office of Community Services developed and co-manages the National ROMA Peer-to-Peer Training Program which is funded through FFY 2008. This train-the-trainer program requires 100 hours of classroom training, videotaped evaluation, and a two-day field internship. CAMP staff are the Master Trainers who provide classroom instruction, manage the videotaped training sessions and accompany, evaluate and certify candidates during the two-day field internship. It takes an average of one year for a candidate to complete all requirements for certification. Persons completing all requirements are issued national certification as a Results-Oriented Management and Accountability (ROMA) Trainer and are qualified to teach, “Introduction to Results-Oriented Management and Accountability” (ROMA-Outcomes Training) which is described immediately following this paragraph. Each year approximately 30 candidates are selected from a national competitive process to enroll in this management training program. To date, CAMP has trained and certified over 200 persons in 40 states including Puerto Rico, who are authorized to train the ROMA curriculum as well as other courses in the CAMP management training catalog. In 2003 the state of Georgia commissioned CAMP to develop a similar program entitled the, “Georgia ROMA Academy.” This program trained and certified 30 health and human services managers as ROMA management consultants.

Introduction to Results-Oriented Management and Accountability (ROMA-Outcomes Training) – Two-Day Course: This course is designed to improve the business practices of public and non-profit health, human service, and community based organizations. Participants are provided an introduction to: mission development, strategic planning, developing outcomes and indicators, developing logic models, creating outcome scales and outcome matrices and implementation of the seven key questions for management. The two day course is offered in eight modules. Participants are provided a comprehensive training manual, and templates and posters for developing the ROMA tools including logic models, outcome scales and outcome matrices. Participants will acquire basic skills in developing measures of performance including developing outcomes and indicators, use of the outcomes and indicators in logic models, and use of outcome scales to measure incremental changes in their clients, programs, or agencies. On specific occasions, this course has been offered in a university setting where participants were able to obtain continuing education credits as well as credit towards an undergraduate or graduate degree program. Special arrangements must be made in advance if the participant seeks academic credit. CAMP offers this course using its own staff or its affiliated certified ROMA trainers who are subcontracted through CAMP to provide training services. This course is also available in Spanish whether using CAMP personnel or its affiliated certified ROMA trainers.

Developing and Using Outcome Scales – One-Day Course: This course is designed to improve the management of public and non-profit health, human service, and community based organizations by providing advanced tools to support the changing management, delivery, and accountability needs of operating agencies. The course is targeted to managers, supervisors and front line workers and will help them improve client/patient management by using outcome scales to support needs assessment, case management and measuring performance. This intermediate level course is best suited for persons who have previously attended the Results-Oriented Management and Accountability course. Participants are expected to “present” their work as well as critique the work of their colleagues. Participants are taught how to integrate their outcome scales into an outcome matrix and analyze the data from the outcome matrix to support client, program and agency decision making.

Developing and Using Community Outcome Scales – One-Day Course: This course is designed to assist managers in preparing Community Scales that may be used in community needs assessment, strategic planning, and reporting on revitalization efforts. It is an intermediate level course best suited for persons who have previously attended the Results-Oriented Management and Accountability course. Participants are introduced to the concept of Community Scales and their five associated subscales: Public Policy, Equity and Diversity, Civic Capital, Service and Support Systems, Economic Opportunity. Each subscale serves as a template from which participants can construct community outcome scales specific to their own community needs. The community scales are then integrated into a community outcome matrix where participants learn to analyze the matrix data to support strategic planning, and improving the overall delivery of community services.

Return-on-Investment – One-Day Course: Return-on-Investment (ROI) is an economic analysis that compares the expenditures for programs or services to the value of the results or outcomes produced. ROI integrates performance measurement with sound fiscal analysis. This introductory course for executives and program and fiscal managers provides the basic tools with which organizations learn to create ROI scenarios, perform ROI calculations and present findings to decision makers, funders, and the general public. Participants will receive ROI templates and will have the opportunity to prepare ROI scenarios and calculations relevant to their own organizations.

Development and Use of the Logic Model – One-Day Course: The logic model has become the foremost management tool for public and non-profit managers of health, human service, and community based organizations. It is a required tool for most programs funded by the Departments of Health and Human Services and Housing and Urban Development. The logic model is a management tool that integrates program operations and program accountability. It is used to support planning, monitoring, evaluation and other management functions of an organization. The logic model also links public policy and program operations, with program accountability. All logic models share common characteristics including identification of: the problem or need, the service or activity, performance indicators and outcomes, and measurement reporting tools. Participants will learn the theory behind logic models and have the opportunity to create logic models for their respective organizations. Participants are encouraged to work with their respective programs and services and will have their “practice” logic models reviewed and critiqued by the instructor. All work accomplished in the class will have applicability to the operational setting.

Using the Logic Model to Manage and Evaluate Programs – One-Day Course: This intermediate level course is best suited for persons who have previously attended the Development and Use of the Logic Model course. In this course, the use of the logic model as a management tool for program monitoring and evaluation is explored. The columns of the logic model can be used to construct the key management and evaluation question: “With a given set of problems or needs …applying certain activities or interventions…will generate outputs that interact with the problem or need …and those interactions will result in a changed outcome or result. At its core, the logic model captures change across the organization with respect to program implementation and accountability. Participants will learn to analyze logic model data to improve program and organizational management.

Case Management for Public, Non-Profit and Community Based Organizations – One Day Course: This course introduces case managers and direct service workers to the fundamentals of case management, identifies the knowledge and skills necessary to succeed, and how this work contributes to the overall management and performance of the agency. Participants engage in a “hand’s on” approach that offers case scenarios, exercises, and simulated practice sessions. The course integrates Results-Oriented Management and Accountability into the direct delivery of services including intake, assessment, case planning, information and referral and follow-up. This course is also available in Spanish.

CAMP also offers a comprehensive training and technical assistance model for software implementation whether of its own design or a third party vendor. The model can be used as direct training of agency personnel or to establish a Train-the-Trainer program. In the Train-the-Trainer program, CAMP’s master trainers train agency staff who in turn become the primary trainers for the agency. This keeps costs in line and builds agency capacity. CAMP maintains quality assurance through recertification, upgrading of curriculum and technical support.